From Boxes and Arrows, March 2008. 

"There are many kinds of failure in large, complex organizations – breakdowns occur at every level of interaction, from interpersonal communication to enterprise finance. Some of these failures are everyday and even helpful, allowing us to safely and iteratively learn and improve communications and practices. Other failures – what I call large-scale – result from accumulated bad decisions, organizational defensiveness, and embedded organizational values that prevent people from confronting these issues in real time as they occur."

Peter Jones is managing principal of Redesign Research, a consulting practice for information product design, independent research and innovation strategy, located in Dayton and Toronto. As a consultant, Peter organizes and conducts field, cognitive, and usability research on information practices (or knowledge work that uses and transforms information artifacts).

We know that we must involve all the stakeholders if we want to discover a project’s requirements. But we need some guidelines on how to involve the right people and, given how busy everyone is, how to minimize the time and maximize the result. In this column, requirements guru Ellen Gottesdiener shares her considerable experience running requirements workshops.

Brian Oberkirch, Tantek Celik and Joseph Smarr speaking at FOWA Miami 2008 on The Future Social Web about making social networks work much better together.

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This is the recording of Linda Yaven's webcast from January 10, 2008.

Linda' presentation was titled, "You, Me and Pictures: A Snapshot of Making Thinking Visible".  Linda provided an overview of how design thinking leads to more effective communication and collaboration.  Linda is a design thinking catalyze and associate professor at the California College of the Arts in San Francisco.  She can be reached at www.lindayaven.com.

You can also download the slides or view the slides onine from this link.

An article on closing the gap between Marketing and IT over the topic of User Experience.