Health Care Navigation Support: The Michaels Companies, Inc.

When an employer phases out a health plan option, employees can feel lost at sea. Learn from The Michaels Companies, Inc., an employer that started offering navigation support for employees in anticipation of big changes to its health plan offerings. In addition to helping employees through a transformation in benefits, it helped stabilize health care spend, improve plan participants’ quality of care, and made the retailer’s benefit options more attractive to potential hires.

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