Catalyst for Payment Reform

New Wave of Mental Health Needs: SFHSS Pioneers Program in Challenging Times

New Wave of Mental Health Needs: SFHSS Pioneers Program in Challenging Times

Go. Run. Sprint!  How San Francisco Health Service System adapted and expanded its EAP in the midst of a challenging 2020.

Amid the COVID-19 pandemic, racial and social injustice, and natural disasters, San Francisco Health Service System recognized the need to quickly expand access to mental health services, particularly to frontline responders. Carrie Beshears, Well-Being Manager at San Francisco Health Service System, and Deb LaManna, Account Manager at ComPsych, and Terri Creasey, Team Lead at ComPsych, share in detail the implementation of SFHSS’ new mobile app for first responders and early results of their expanded EAP, including challenges encountered and employee reactions to the program.

This event is part of CPR’s Fall 2020 Webinar Series: Timely Topics with Innovative Purchasers.

Originally recorded on November 5, 2020.


For more insights on this topic, check out CPR’s Toolkit: Evaluating High-Value Mental Health Care, designed for use by employer-purchasers interested in evaluating new and current mental health partners, and The State of the Mental Health Marketplace Report, which uncovers challenges and opportunities in the mental health marketplace. More information about the SFHSS’ program can be found on this blog post.

Please note that these and other CPR resources are always free to those who purchase health care on behalf of a population. If this description matches your role, be sure to create or log into your account for free access.



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