Would you choose a hospital based on its Yelp review? Maybe you should.
March 20, 2018
“Have you checked out that place? It has a five-star review on Yelp” Without the context, you’d probably assume someone…
QUALITY MEASURES
Listening In (With Permission): Jeff Rideout and team on standardizing quality measurement
February 19, 2018
Roz Murray, CPR’s Senior Project and Research Manager, called Jeff Rideout and his team, Lindsay Erickson and Ginamarie Gianandrea, to…
Listening In (With Permission): Tom Lee on the state of measuring patient experience of care
January 08, 2018
Surprised by health plans’ lack of measuring patient experience of care, Suzanne calls up Tom Lee, Chief Medical Officer at…
MYTHBUSTERS: High Prices Mean High Quality Care
July 11, 2017
In an ideal market, a higher price correlates to a better quality product. When we shop for lightbulbs, for example,…
Throwback Thursday: Quality Measures That Still Matter
May 18, 2017
Over the last seventeen years, one of the questions I have heard most often from employers and other big purchasers…