It’s ok to not be ok: Mitigating the long-term mental health impacts of the pandemic
February 16, 2021
It’s 8pm and, as a supervisor at a grocery store, you’re making sure all employees working the cash registers and…
QUALITY MEASURES
Rick Abbott on lowering costs by focusing on quality
August 17, 2020
Suzanne Delbanco chats with Rick Abbott, VP of Product and Market Solutions at Premera Blue Cross. Premera Blue Cross is…
If you’re playing without a REF, you can’t trust the scoreboard
June 22, 2020
Imagine trying to watch or play sports without a referee. Baseball teams could declare every at bat a home run,…
Got hospital “lemons” in your network? Ditch them or make lemon-“aid”?
October 22, 2019
A few weeks ago, we published a blog post on the challenges of building a high-performance network (HPN). We landed…
Rachel Brodie on Patient-Reported Outcome Measures
June 10, 2019
Suzanne Delbanco calls Rachel Brodie, Director of the Performance Information programs at Pacific Business Group on Health (PBGH) to discuss…
Sam Arsenault on using quality ratings to improve outcomes in substance use disorder treatment
May 28, 2019
Suzanne Delbanco catches up with Sam Arsenault, Director of National Treatment Quality Initiatives for Shatterproof, on the latest milestones in…
Stuck in a rut? Take a global view of health care reform.
March 26, 2019
We are not alone in our quest to reform the health care system nationally toward better outcomes and cost efficiency.…
David Schleifer on what quality measures matter most to patients
November 12, 2018
Suzanne Delbanco checks in with David Schleifer, Ph.D.,Vice President and Director of Research at Public Agenda, a nonpartisan, nonprofit research…
Larry Becker & Jean Slutsky on the Patient-Centered Outcomes Research Institute
April 30, 2018
Suzanne speaks with Larry Becker, former Director of Strategic Partnerships and Alliances for Xerox Corporation, and Jean Slutsky, Chief Engagement…
Would you choose a hospital based on its Yelp review? Maybe you should.
March 20, 2018
“Have you checked out that place? It has a five-star review on Yelp” Without the context, you’d probably assume someone…