If you’re playing without a REF, you can’t trust the scoreboard
June 22, 2020
Imagine trying to watch or play sports without a referee. Baseball teams could declare every at bat a home run,…
QUALITY MEASURES
Got hospital “lemons” in your network? Ditch them or make lemon-“aid”?
October 22, 2019
A few weeks ago, we published a blog post on the challenges of building a high-performance network (HPN). We landed…
Rachel Brodie on Patient-Reported Outcome Measures
June 10, 2019
Suzanne Delbanco calls Rachel Brodie, Director of the Performance Information programs at Pacific Business Group on Health (PBGH) to discuss…
Sam Arsenault on using quality ratings to improve outcomes in substance use disorder treatment
May 28, 2019
Suzanne Delbanco catches up with Sam Arsenault, Director of National Treatment Quality Initiatives for Shatterproof, on the latest milestones in…
Stuck in a rut? Take a global view of health care reform.
March 26, 2019
We are not alone in our quest to reform the health care system nationally toward better outcomes and cost efficiency.…
Would you choose a hospital based on its Yelp review? Maybe you should.
March 20, 2018
“Have you checked out that place? It has a five-star review on Yelp” Without the context, you’d probably assume someone…
Listening In (With Permission): Jeff Rideout and team on standardizing quality measurement
February 19, 2018
Roz Murray, CPR’s Senior Project and Research Manager, called Jeff Rideout and his team, Lindsay Erickson and Ginamarie Gianandrea, to…
Listening In (With Permission): Tom Lee on the state of measuring patient experience of care
January 08, 2018
Surprised by health plans’ lack of measuring patient experience of care, Suzanne calls up Tom Lee, Chief Medical Officer at…
MYTHBUSTERS: High Prices Mean High Quality Care
July 11, 2017
In an ideal market, a higher price correlates to a better quality product. When we shop for lightbulbs, for example,…
Throwback Thursday: Quality Measures That Still Matter
May 18, 2017
Over the last seventeen years, one of the questions I have heard most often from employers and other big purchasers…