Listening In (With Permission): Tom Lee on the state of measuring patient experience of care

January 08, 2018

Surprised by health plans’ lack of measuring patient experience of care, Suzanne calls up Tom Lee, Chief Medical Officer at Press Ganey, who is an expert in this space. Dr. Lee shares how technology is changing how this information is collected and his thoughts on the future of amassing data on how patients feel about their care experience.

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